Privacy Policy for Causeway Motors
At Causeway Motors, protecting your privacy is paramount. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website, utilize our services, or interact with us. Our adherence to data protection laws, including GDPR, is central to our operations.
Information We Collect
We may collect personal data that identifies you directly or indirectly. The types of information we collect depend on your interaction with Causeway Motors.
- Personal Identifiable Information (PII): This includes information such as your name, address, email address, phone number, and vehicle details (make, model, registration number) when you request a service, book an appointment, or contact us.
- Vehicle History and Service Data: Information related to your vehicle's service history with us, including details of diagnostics, maintenance, repairs performed, parts used, and inspection reports.
- Transaction Data: Details about services you have purchased from us, payment information (though full payment card details are not stored by us), and billing addresses.
- Communication Data: Records of your communications with us, including phone calls, emails, and online chat interactions.
- Website Usage Data: Information about how you interact with our website, such as IP address, browser type, pages visited, time spent on pages, and referring URLs. This is typically collected through cookies and similar technologies.
How We Use Your Information
The information we collect is used to provide you with high-quality automotive services and to improve your experience with Causeway Motors.
- Service Delivery: To provide vehicle diagnostics, routine maintenance, engine repair, tire services, pre-purchase inspections, car detailing, electric vehicle servicing, custom upgrades, and fleet maintenance services.
- Appointment Management: To schedule and confirm appointments, send service reminders, and communicate about your vehicle's status.
- Customer Support: To respond to your inquiries, provide assistance, and resolve any issues you may have.
- Billing and Payments: To process payments for services rendered and manage billing.
- Personalization: To tailor our services and communications to your preferences, such as offering relevant service recommendations.
- Marketing and Promotions: With your consent, to send you information about new services, special offers, or other news that may be of interest to you. You can opt-out of these communications at any time.
- Website Improvement: To analyze website usage, troubleshoot problems, and improve the functionality and design of our online platform.
- Legal Compliance: To comply with applicable laws, regulations, and legal processes, including maintaining records for tax and auditing purposes.
Disclosure of Your Information
We do not sell or rent your personal data to third parties. We may share your information in the following circumstances:
- Service Providers: We may share data with trusted third-party service providers who assist us in operating our business, providing services (e.g., payment processors, IT support, marketing services, vehicle parts suppliers where necessary). These providers are contractually obligated to protect your data and use it only for the purposes for which we disclose it to them.
- Legal Requirements: If required to do so by law or in response to valid requests by public authorities (e.g., a court order or a government agency investigation).
- Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal data may be transferred as part of that transaction. We will notify you via a prominent notice on our website or direct communication of any such change in ownership or control of your personal data.
- With Your Consent: We may disclose your personal data for any other purpose with your explicit consent.
Data Security
We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, use, disclosure, alteration, or destruction. These measures include data encryption, secure servers, access controls, and regular security assessments. While we strive to protect your personal data, no method of transmission over the Internet or electronic storage is entirely secure.
Data Retention
We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.
Your Data Protection Rights
Under GDPR, you have certain rights regarding your personal data:
- Right to Access: You have the right to request copies of your personal data held by us.
- Right to Rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
- Right to Erasure (Right to be Forgotten): You have the right to request that we erase your personal data, under certain conditions.
- Right to Restrict Processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
- Right to Object to Processing: You have the right to object to our processing of your personal data, under certain conditions.
- Right to Data Portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
To exercise any of these rights, please contact us using the contact details provided below. We will respond to your request within one month.
Cookies and Tracking Technologies
Our website uses cookies and similar tracking technologies to enhance your experience, analyze website traffic, and personalize content. Cookies are small data files placed on your device. You can control the use of cookies through your browser settings. Please refer to our Cookie Policy for more detailed information.
Links to Other Websites
Our website may contain links to other websites not operated by us. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services. We strongly advise you to review the Privacy Policy of every site you visit.
Changes to This Privacy Policy
We may update our Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Effective Date" at the top of this policy. We encourage you to review this Privacy Policy periodically for any changes.
Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
Causeway Motors
1290 Ballybrit Industrial Estate,
Galway, County Galway, H91 Y51R,
Ireland
Last updated: 14 May 2024